Please reach us at lilyandtessgroomroom@outlook.com if you cannot find an answer to your question.
You can book an appointment by telephoning or WhatsApp Rebecca on 07519 811730. We have an answering machine to take your call if we are not available, or you can email us at lilyandtessgroomroom@outlook.com with any enquiries you have.
Cash, card or BACS (in advance)
It’s important to have your puppy groomed as soon as possible so they can get used to and learn to love the grooming experience. We recommend they come in from 10-12 weeks of age. We will not clip your puppy on their first visit to us as the evolution from a puppy to an adult coat is dependent on breed and a grooming regime will be suggested to suit your puppy. During their first visit your puppy will be introduced in a relaxed and fun way to the sights, sounds and smells of the grooming room ensuring that future visits are stress free. We do offer puppy intro sessions.
Yes, I will check nails and clip them where necessary, this is part of the grooming process. If your dog becomes anxious and too distressed, I will not attempt to do the nails and ask you to seek advice from your vet. If the dog needs only the nails checked and trimmed, please make an appointment - please note if your dog becomes aggressive I will refer to a vet.
The length and type of your pet’s coat will determine how often your pet needs to be groomed. The average is every 6-8 weeks, this can be changed depending on level of maintenance at home.
As your dog loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. Drop off at their scheduled appointment time, and then come back when the grooming is finished. We are very happy to show our customers around the groom room so they can see where their dog will have their wash/cut. Also please feel free to give us a call any time during the groom to find out how your dog is doing.
For dogs that are known to be aggressive we offer similar to our puppy intro package, shorter grooming sessions to build up trust with your dog. each visit will be tailored to the breed of dog consisting of first session brushing & nails, second bath & dry and slowly work out way up at your dogs pace to a full groom. these sessions are recommended to be every two weeks to build trust and confidence with your dog.
If you have a question that is not covered by the FAQ please feel free to call or email lilyandtessgroomroom@outlook.com