The well-being and safety of your dog is very important to us at L&T Groom Room. Before booking in your dog(s) please ensure you have read the below terms and conditions you are completely happy. By bringing your dog to be groomed at L&T Groom Room you are agreeing to the following.
- Elderly, Infirm, Overweight or Young Dogs Disclaimer
A full groom can take on average 1-3 hours and is physically demanding as well as stressful for some animals. Whilst L&T Groom Room make every effort to provide additional support to elderly/infirm/overweight and young dogs we cannot guarantee that your dog will be able to adequately support themselves for the duration of the groom which may result in serious health risks. There is also an increased risk of other injuries such as cuts and grazes. L&T Groom Room reserve the right to stop the grooming process at any time with payment in full being due on collection of your dog. Grooming of sick and elderly dogs is entirely at the owner’s risk. Grooming may expose underlying skin and health problems that we cannot be held liable for.
- WELFARE: Our first concern is the welfare of the dog so in the event of injury or illness a Vet maybe called, we will request your vet information prior to first groom. L&T Groom Room does not accept responsibility for any injuries, grazes, skin conditions. All costs in connection with and in the carrying out of this instruction shall be at the owner’s expense. We recommend Dog insurance.
- ANAL GLANDS: L&T Groom Room does not perform anal gland expression as part of any service offering. It’s our philosophy that this process should be only performed by licensed veterinary person, and only when medically necessary. We believe that anal gland expression should not be a recurring procedure applied to a healthy animal, as serious consequences can result.
- TIME KEEPING: L&T Groom Room works to a strict time frame to ensure that your dog receives ample grooming time and one-to-one care. We expect to admit you at your given appointment time, if you are early we may not be able to grant immediate access and would ask that you wait until you allocated time. Likewise, if you are more than 15 minutes late we will may have to refuse your groom on welfare grounds as rushing the groom may lead to unnecessary stress and possible injury. A fee equal to the cost of the groom will be incurred. If you are more than 15 minutes late collecting your dog a late collection charges will be incurred. We will call/text to confirm when your dog is ready for collection.
- CANCELATIONS: We require 48 hours notice for cancelled appointments or the full grooming charge will apply and must be paid in full before re-booking.
- PAYMENT: Full payment will be made the day of your dogs groom. The prices given over the telephone are only estimates based on an average dog breed. Upon arrival if your pet is bigger or coat is not in the best condition, owners must remember that some dogs will require extra work, and this will be charged dependant on this. We will contact you prior to proceeding to confirm price if increased.
- MATTED DOGS: Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 15 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. Will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our groom room and will certainly involve daily grooming at home. The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.
Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting. L&T Groom Room will not be held liable if any minor cuts, grazes or skin problems occur after removing matts.
- PET HEALTH & SAFETY: We reserve the right to refuse a dog that presents a risk of injury to itself or staff. Under no circumstances do we accept sedated dogs. We also reserve the right to muzzle your dog if it represents danger to itself or myself. Any dog shows a high level of aggression could result in not being accepted for grooming. Please let me know beforehand if your dog does have behavioural problems. A Groomers hands are their livelihood which means aggressive dogs may be charged extra. If your dog(s) are too aggressive and present a risk of injury to itself or staff then we reserve the right to refuse to groom them. Although L&T Groom Room caters to dogs with nervous traits, owners have the obligation to inform us of any such behaviours in order for us to cater to their needs to the best of our ability. Behavioural charges will be decided by L&T Groom Room depending on the severity of the behaviour and the time, skill, and equipment required to groom the dog. If your dog should bite you agree to be responsible for all related medical bills, loss of earnings and equipment damage. We reserve the right to refuse service if we believe your dog may become a danger to itself or those within the groom room. In the event any of these behaviours present during the groom the session may stopped at anytime and the full fee incurred. Please toilet your dog before attending their appointment. Fouling in the salon may result in additional charges.
- L&T Groom Room are unable to groom pregnant or in season bitches and will not provide services for any dogs noted under the Dangerous Dogs Act. Should your Bitch be in season during the time of a pre-booked appointment 48 hours notice must be provided to avoid the cancellation charge noted above.
- FLEAS: L&T Groom Room is proud to be a tick/flea free environment. If your dog is known to have a parasitic infestation, we ask that your grooming appointment is rescheduled to a time when your pet is free from said infestation. 48 hours notice must be provided to avoid a cancelation charge. We recommend that you contact your veterinary surgeon to provide you with the best recommended treatment. If fleas are found on your dog, we will use a flea shampoo and be required to do additional disinfection of our premises and equipment. An additional £15 will be charged to your bill. If ticks are found an additional £10 will be charged to include removal. We will not be held responsible for any infection caused by the tick or removal thereof.
- PHOTOGRAPHS: Your dog may be photographed before, during and after its groom. Photos may be used for advertisement on our website, Facebook or Instagram page. If you wish for your pet not to be photographed, please let me know before the grooming procedure commences. information we keep about you and your pet, how it is used and stored, and receive permission to store and use certain information.
- CCTV. L&T Groom Room has live recorded CCTV, this is in place to protect both myself & your dog/dogs. CCTV is kept for 10 days then is removed. If you require copy of your dog/dogs groom this footage must be requested within 3 days of groom. This is to allow enough time to review and retrieve.
- LOYALTY CARD: Loyalty card is one per dog. free gifts are non transferrable nor a cash alternative. Any forcefield cards will be voided. Free gifts are subject to availability .